Terms and Conditions — Common Questions
Use the 'Forgot Password' link on the login page. We send a reset link to your registered email within two minutes. If you do not receive it, check your spam folder or contact our live chat team between 08:00 and 23:00 Jakarta time. We can verify your identity and help you regain access the same day.
Yes. In your Wallet section, you can add or switch between DANA, OVO, GoPay and QRIS anytime. Existing balances stay in your account. New deposits use your updated method. Future withdrawals will go to the payment rail you specify at withdrawal time, so you maintain full control over each transaction.
Withdrawals initiated before 22:00 Jakarta time are processed within one hour on standard business days. DANA, OVO, GoPay and QRIS transfers usually arrive in under five minutes after we send them. Weekend requests queue for processing Monday morning but may complete faster if our payment gateway processes Sunday traffic.
All our slot games and card tables use certified random-number generators audited by third parties. Live casino streams come direct from studio feeds with no editing. Each game's return-to-player percentage is published in the game info panel. If you believe a result was unfair, file a dispute through your account Help section and include the game ID and timestamp.
Yes. Go to Account Settings and select 'Pause My Account'. Your balance stays safe for up to 12 months; you can reactivate anytime by logging back in. If you want permanent closure, request account deletion through our support team and we'll process it within 30 days.
We share only your name, phone number and email with DANA, OVO, GoPay and QRIS to process deposits and withdrawals. We never sell your gameplay history, betting patterns or contact details to third parties. Your data stays encrypted and is used only for account and payment verification as our terms outline.
Open the Help section in your account settings and select 'Legal Documents'. You can view and download the complete terms in English as a PDF. The same document is linked in our site footer. Updates are posted monthly; we notify active accounts of material changes via email.
